Report a missed bin collection
Garden waste collection delays
We are currently experiencing delays with garden waste collections. Please leave your bin or bag out and we will attend as soon as possible to collect it.
You can check your bin collection status and rescheduling information online. Thank you for your understanding.
Use this service if your bin was due to be collected and has not been emptied.
Before you report a missed bin:
- check your collection date (this can change after bank holidays)
- check your bin contained the correct waste
- check whether other bins on your street have been collected
When you cannot report a missed bin
You will not be able to report a missed bin if:
- your collection round is still in progress (crews may be delayed)
- your collection has already been rescheduled
- it has been longer than 48 hours since it was missed
- the crew recorded an issue, such as: the wrong bin being put out, the wrong things were in the bin, blocked access or road closures
Rescheduling information is updated daily. Please check the bin calendar after 3pm for more information.
Check your bin collection status
Reporting a missed bin online
You must report a missed bin within 48 hours of it being missed. After this, we will not return until the next scheduled collection. You can report one type of bin at a time.
Last updated on 09/02/2026
Report a missed bin collection