Main contact details

Address

Opening hours

Our main offices are open by appointment only.

Our customer fulfilment centre is open for calls from Monday to Friday, 9am to 5pm.

Telephone number

For general enquiries, from Monday to Friday, 9am to 5pm, call 0118 937 3787.

For emergencies outside of these hours, call 0118 937 3737.

Contact numbers for our services are listed below.

Customer care

What you can expect from us

We aim to:

  • answer telephone calls within one minute (in office hours)
  • see you within 15 minutes of arriving in reception
  • acknowledge social media messages within ten working days
  • resolve your complaint/request with your first contact – if possible
  • respond to complaints/requests that need investigation within five working days

We can arrange private meetings if necessary.

If we do not meet these standards you can make a complaint online.

What we expect from you

You should:

  • tell us about any changes in your circumstances as soon as possible
  • treat our staff with dignity and respect

We have developed a persistent complainants policy  to deal with people who make unreasonable demands on our services.

How to contact our services

Adult Social Care

Building control

Child Protection

Council House Repairs

0800 318 296 (0118 937 3757 from a mobile)

Council Tax and Business Rates

0118 937 3727

Covid-19

If you have symptoms, stay home and contact NHS Test and Trace to arrange testing. Alternatively, call 119. The phone line will be open between 8am and 5pm on weekdays. Emails will be monitored between 8am and 5pm, 7 days a week.

Email cv19notifications@reading.gov.uk or call 0118 937 2707

  • if you have been contacted about being a COVID-19 case or contact, and are not sure what to do
  • if you think there are cases in your workplace, school, organisation or other setting
  • if you have concerns about a business or premises not following COVID-19 guidance

Electoral Registration

0118 937 3717

Environmental Health

0118 937 3787

Family Information Service

Highways/Street Cleaning

0118 937 3787

Housing Enquiries

0118 937 3757

Housing Benefit and Council Tax Support

0118 937 3707

Leisure

Our leisure partner Greenwich Leisure Ltd (GLL) now operates Reading’s leisure services on the Council’s behalf. Visit:

customerservices@gll.org

Libraries

Opening hours vary – full branch information Central Library: 0118 9015950 Caversham Library: 0118 9015103 Battle Library: 0118 9015100 Tilehurst Library: 0118 9015112 Palmer Park Library: 0118 9015106 Southcote Library: 0118 9015109 Whitley Library: 0118 9015115

Licensing

licensing@reading.gov.uk

Media and communications

If you are a journalist looking to contact the media team or looking for the latest press releases visit our media centre.

Parking Services

0118 937 3767

Pest Control

0118 937 3787

Planning

0118 937 3787

Racial Harassment

0118 937 3787

Reading Play

0118 937 2632

School Admissions

0118 937 3777

Waste and Recycling Collections

0118 937 3787