Civic Office address, opening hours and map
Main office
Opening hours
- Monday to Friday: Closed
- Saturday and Sunday: Closed
- Bank holidays: Closed
General enquiries
Customer care
What you can expect from us
We aim to:
- answer telephone calls within one minute (in office hours)
- see you within 15 minutes of arriving in reception
- acknowledge social media messages within ten working days
- resolve your complaint/request with your first contact – if possible
- respond to complaints/requests that need investigation within five working days
We can arrange private meetings if necessary.
If we do not meet these standards you can make a complaint online.
What we expect from you
You should:
- tell us about any changes in your circumstances as soon as possible
- treat our staff with dignity and respect
We have developed a persistent complainants policy to deal with people who make unreasonable demands on our services.
How to contact our services
Adult Social Care
Building control
Child Protection
Council House Repairs
0800 318 296 (0118 937 3757 from a mobile)
Council Tax and Business Rates
0118 937 3727
Covid-19
If you have symptoms, stay home and contact NHS Test and Trace to arrange testing. Alternatively, call 119. The phone line will be open between 8am and 5pm on weekdays. Emails will be monitored between 8am and 5pm, 7 days a week.
Email cv19notifications@reading.gov.uk or call 0118 937 2707
- if you have been contacted about being a COVID-19 case or contact, and are not sure what to do
- if you think there are cases in your workplace, school, organisation or other setting
- if you have concerns about a business or premises not following COVID-19 guidance
Electoral Registration
0118 937 3717
Environmental Health
0118 937 3787
Family Information Service
Highways/Street Cleaning
0118 937 3787
Housing Enquiries
0118 937 3757
Housing Benefit and Council Tax Support
0118 937 3707
Leisure
Our leisure partner Greenwich Leisure Ltd (GLL) now operates Reading’s leisure services on the Council’s behalf. Visit:
customerservices@gll.org
Libraries
Opening hours vary – full branch information Central Library: 0118 9015950 Caversham Library: 0118 9015103 Battle Library: 0118 9015100 Tilehurst Library: 0118 9015112 Palmer Park Library: 0118 9015106 Southcote Library: 0118 9015109 Whitley Library: 0118 9015115
Licensing
licensing@reading.gov.uk
If you are a journalist looking to contact the media team or looking for the latest press releases visit our media centre.
Parking Services
0118 937 3767
Pest Control
0118 937 3787
Planning
0118 937 3787
Racial Harassment
0118 937 3787
Reading Play
0118 937 2632
School Admissions
0118 937 3777
Waste and Recycling Collections
0118 937 3787