We are currently only attending to emergencies and urgent repairs. We would ask you to let the operatives work safely in your home and maintain safe working distances of at least 2m. We are taking telephone enquiries during the normal hours between 8am and 5pm.
We are responsible for:
If you have caused the problem, we will charge you for it.
You can report an emergency by phone: Monday to Friday, 9am to 5pm – 0800 318296 (freephone) or out of hours – 0118 937 3737.
Asbestos is safe if you do not disturb it. Do not try to remove it yourself – contact us if you think you have unsafe asbestos in your home.
Secure tenants are entitled to have certain repairs carried out within a specific amount of time. You have a say in who carries out the work and could claim compensation if it is not completed on time. The repairs are outlined in your tenant’s handbook.