Parking services annual report 2022/23

Foreword – Councillor Ennis

Welcome to Reading Borough Council’s Parking Services Annual Report.

This report summarises the parking and traffic enforcement responsibilities conducted by the Council in 2022/2023.  

Our service is essential to support our residents to promote a clean and green Reading, supporting healthy lifestyles, enabling sustainable growth, and connecting people and places.

The Council continues to deal with challenges including congestion, climate change, air quality issues and an increasing population, both in and around Reading as new housing developments come forward. Parking management is an important transport planning tool, enabling us to influence how people may choose to travel, with the aim of encouraging them to use more sustainable forms of transport. If left unmanaged, parking would soon become disruptive to the transport networks and services, as people would park for convenience, rather than considering other people’s needs.

Parking management covers time restrictions, parking charges, controlled parking zones, residents parking permits and blue badges. Parking charges provide us with the opportunity to set appropriate parking prices that allow us to fund transport related projects. We will manage the parking provision across the Borough, in public car parks, on-street parking and across new developments, to influence sustainable travel choices, encourage sustainable patterns for travel and provide for those who are less mobile.

The Parking Services team is responsible for ensuring that drivers comply with parking and traffic regulations in Reading and in early 2023, the Council began its enforcement of moving traffic regulations. This will help to improve road safety and tackle congestion around Reading. The team are also responsible for day-to-day management of the Council’s off-street car parks.

This requires a wide range of responsibilities including maintaining partnerships for the provision of Park & Ride, maintenance of the car parks and payment machines, issuing parking permits to residents and workers, and compliance management. In instances where vehicles have contravened the parking and traffic regulations, the Council has legal obligations to take appropriate action which inevitably leads to the issuing of penalties and the management of collection and appeals. We will continue to enforce traffic and parking restrictions in Reading, to improve the effectiveness of our infrastructure and prioritise sustainable modes.

The Council is committed to being transparent about our Parking Services and enforcement activity and this report provides an extensive record of activities during the 2022/2023 financial year. We will also outline how the service is managed to aim to develop an understanding and acceptance of why enforcement activity takes place.

Cllr John Ennis

Lead Councillor for Climate Strategy & Transport

Chapter 1 – Content

The Secretary of State’s ‘Statutory Guidance to Local Authorities on the Civil Enforcement of Parking Contraventions’ states that local authorities should produce annual reports about their enforcement activities. It is considered good practice to publish a report which provides the public with information about the way enforcement is undertaken and provides reassurance that enforcement is being undertaken properly. The view of the Secretary of State is that transparency about the civil enforcement of parking regulations enables the public to understand and accept the enforcement of parking contraventions.

This Annual Report provides a record of activities during the 2022/2023 financial year and explains how the service is managed and aims to develop an understanding and acceptance of such enforcement activity.

The 2022/2023 is structured as follows:

Chapter 2 – Policy context

Reading Borough Council introduced Parking Enforcement in 2000, when responsibility for enforcement of parking contraventions passed from Thames Valley Police to the Local Authority. The current legislation that allows for Reading to enforce parking and waiting restrictions is under The Traffic Management Act 2004. This also permitted local authorities to enforce restrictions by other methods which are now known as ‘Civil Parking Enforcement.’ Parking offences are classified as civil offences rather than criminal offences under Civil Parking Enforcement.

Reading Borough Council has an integrated Parking Service, which manages both on-street and off-street activities. The Council introduced Civil Parking Enforcement under Part 6 of the Traffic Management Act 2004 from 31st March 2008.

The current guiding transport policy document is its Local Transport Plan (LTP) 2011- 2026. The Local Transport Plan includes a 15-year strategy document and a rolling 3-year implementation programme. The LTP programme is reviewed annually to ensure the aims and objectives are being delivered. The statement below summarises the vision for transport in Reading:

“Transport in Reading will better connect people to the places that they want to go: easily, swiftly, safely, sustainably and in comfort. We will meet the challenges of a dynamic, low-carbon future to promote prosperity for Reading.

Whichever way you choose to travel, by foot or bicycle, motorcycle, bus, rail, car or boat whether to work or education, to leisure or the services you need, our transport system will help you get there”. 

The Council is currently preparing a new LTP to set the strategy for 2024-40, statutory public consultation was undertaken between September to December 2023 and the feedback received from that consultation is currently being reviewed before the strategy is updated.

Although it is not possible to specifically measure the contribution of Civil Parking Enforcement on all the objectives, as there are a wide range of other factors that influence them, it is clear that well considered, and implemented enforcement will support this vision.

Chapter 3 – Parking enforcement

Enforcement is conducted both on- and off-street by Reading Borough Council Parking Services through Civil Enforcement Officers employed through a contractor. Each officer receives specific training resulting in qualification which is:

  • CIWM (WAMITAB) Level 2 Award for Parking Enforcement Officers

Civil Enforcement Officers are salaried and are not part of any incentive scheme. Their only enforcement requirement is to ensure that any Penalty Charge Notice is issued correctly and that all the supporting evidence (including photographs) is gathered and recorded.

The Traffic Management Act introduced regulations that allow for enforcement through an approved camera device in areas that are difficult or sensitive. In the autumn of 2012, the Council introduced an enforcement vehicle; it is used to enforce contraventions of waiting restrictions such as school zigzag markings, bus stop clearways and red routes. Enforcement with an approved device is not used where permits or exemptions (such as resident’s permits or Blue Badges) may be in use. The primary objective of the camera enforcement system is to ensure the safe and efficient operation of the road network by deterring motorists from breaking road traffic restrictions and detecting those that do.

The Parking Services team at Reading Borough Council have completed/working towards their WAMITAB Level 3 Award in Notice Processing (QCF). This qualification recognises the importance of back-office staff, having the required skills, knowledge and detail when dealing with challenges, representation, and appeals.

The Reading Borough Council Parking Services team have a duty to consider all aspects of a case. The Secretary of States guidance states that even when a clear contravention has occurred, the Council has discretionary power to cancel a Penalty Charge Notice, and this duty is adhered too – “under general principles of public law, authorities have a duty to act fairly and proportionately and are encouraged to exercise discretion sensibly and reasonably and with due regard to the public interest.” This exercise of discretion is approached objectively and without regard to any financial interest (in the penalty or decisions) that may have been taken at an earlier stage. However, discretion can be used to cancel or enforce a Penalty Charge Notice and some motorists who challenge their Penalty Charge Notice may not always receive the decision that they were looking for.

Penalty Charge Notices (PCNs)

Penalty Charge Notices are issued when people contravene the parking code. Penalty Charge Notice tickets can be categorised as higher or lower depending on the seriousness of the contravention. Higher level tickets for more serious breaches are £70 (e.g., parking on yellow lines) and lower-level tickets for less serious breaches are £50 (e.g., parking with an expired permit or pay & display ticket).

Road markings (such as yellow lines, loading bays, bus stops and residents zones) indicate that some sort of restriction applies, and signs nearby will always explain the parking restrictions. If these restrictions are breached, a contravention has occurred, and a Penalty Charge Notice will be issued.

In the Council’s public car parks Penalty Charge Notices may be issued if you fail to pay the correct amount at a pay and display ticket machine or for parking in a space for longer than you are permitted to. Also, if your car is reported to be causing a safety hazard, a source of congestion or an obstruction the Police may remove it. Drivers are responsible for making sure that their vehicles are parked correctly and not causing any obstructions. If vehicles are parked correctly, they should not be issued with a Penalty Charge Notice.

Traffic Management Act 2004 Statutory Process – Direct Issue Process

The following process applies where the Civil Enforcement Officer has directly issued the Penalty Charge Notice to the vehicle or handed it to the driver. Please see section below for information about the process involved when the Penalty Charge Notice is sent by post.

Please refer to Chapter 6 for information about challenges, representations and appeals.

  • After 14 days of the date of issue of the Penalty Charge Notice
    • The right to pay the discounted sum (£35/£25) after 14 days is lost. The 14 days starts with the date on which the Penalty Charge Notice was issued.
  • After 28 days of the date of issue of the Penalty Charge Notice
    • If the charge is not paid 28 days from the date the Penalty Charge Notice was issued a Notice to Owner will be sent to the registered keeper of the vehicle.
    • At this point you can either pay the full charge within 28 days (£70/£50) or make representation to Reading Borough Council.
    • Failure to act on the Notice to Owner may result in a Charge Certificate being issued.
  • After 28 days of the date of issue of the Notice to Owner
    • A Charge Certificate may be sent to the registered keeper of the vehicle, notifying the keeper that the charge has been increased by 50% (£105/£75). If you receive a Charge Certificate you must pay within 14 days. There is no right to appeal at this stage.
  • After 14 days of the date of issue of the Charge Certificate
    • If the Charge Certificate is not paid within 14 days, the debt may be registered at the Traffic Enforcement Centre and a registration fee of £9 will be added to the charge (£114/£84). An Order for Recovery will be sent to the registered keeper of the vehicle.
    • If you receive an Order for Recovery you must either pay the outstanding charge within 21 days or file a witness statement.
  • After 21 days after the Debt Registration
    • If the charge has not been paid or a witness statement has not been made, the Traffic Enforcement Centre will grant authority for a Warrant to be issued and a certificated enforcement agent will be requested to recover the debt from you. The enforcement agent will charge you for this.

Traffic Management Act 2004 Statutory Process – Portal Issue Process

The following process applies where the Penalty Charge Notice has been issued by post. This occurs in circumstances where the Civil Enforcement Officer was prevented from issuing the Penalty Charge Notice at the time, or the vehicle drove away before affixing it to the vehicle/handing it to the driver. A Penalty Charge Notice may also be issued by post from an approved device i.e., a camera recording.

Please refer to Chapter 6 for information about challenges, representations and appeals.

  • The Penalty Charge Notice will be sent to the registered keeper of the   vehicle; at this point you can either:
    • Pay the discount within 21 days (£35/£25).
    • If the discount is not paid in the 21 days, pay the full charge within 28 days (£70/£50).
    • Make representation to Reading Borough Council.
  • After 28 days of the date of issue of the Penalty Charge Notice
    • A Charge Certificate may be sent to the registered keeper of the vehicle, notifying the keeper that the charge has been increased by 50% (£105/£75).  If you receive a Charge Certificate you must pay within 14 days.  There is no right to appeal at this stage.
  • After 14 days of the date of issue of the Charge Certificate
    • If the Charge Certificate is not paid within 14 days, the debt may be registered at the Traffic Enforcement Centre and a registration fee of £9 will be added to the charge (£114/£84).  An Order for Recovery will be sent to the registered keeper of the vehicle. 
    • If you receive an Order for Recovery you must either pay the outstanding charge within 21 days or file a witness statement.
  • After 21 days after the Debt Registration
    • If the charge has not been paid or a witness statement has not been made, the Traffic Enforcement Centre will grant authority for a Warrant to be issued and a certificated Enforcement Agent will be requested to recover the debt from you.  The Enforcement Agent will charge you for this.

Paying a Penalty Charge Notice

Penalty Charge Notices can be paid either online, by post or by phone. Once payment has been made, the driver/owner/hirer has accepted liability for the penalty charge and can no longer make a challenge/representation against the Penalty Charge Notice. Reading Borough Council’s interpretation of the relevant legislation (which is supported by the House of Commons Transport Committee) is that the recipient of a Penalty Charge Notice can pay the penalty or challenge the Penalty Charge Notice – it is not possible to do both.

The graph below shows the percentage of the different methods of payment used.

Pie chart showing payment methods for PCN: 78% web, 16% telephone, 6% enforcement agent, 1% post, 0.3% other.

The table below shows the number of Penalty Charge Notices issued for 2022/2023. A copy of Penalty Charge Notices issued by ward, street and contravention code is provided in Appendix A.

Penalty Charge Notice Issued2022 / 2023Percentage2021 / 2022Percentage
Total Penalty Charge Notices Issued61,651 100%53,550 100%
Number of higher-level Penalty Charge Notices issued  43,389  70%39,07673%
Number of lower-level Penalty Charge Notices18,26130%14,42627%
  Number of Penalty Charge Notices with no charge level e.g. warning notice 1  0.002%  480.1%
Number of Penalty Charge Notices paid43,70371%39,24173%
  Number of Penalty Charge Notices paid at discount36,00058%32,75461%
Number of Applications registered at TEC8,77913%6,77913%
  Number of Penalty Charge Notices against which a formal or informal representation was made8,62814%8,73416%
Number of Penalty Charge Notices cancelled as a result of a formal or informal representation2,5404%2,470  5%
Number of Penalty Charge Notices written off for other reasons4,0207%2,7255%

Approved device PCNs

The Council introduced an approved device (enforcement vehicle) for parking contraventions in 2012. From the 6th April 2015 a change in legislation has limited the use that Council may use approved devices for parking enforcement. The enforcement vehicle can only be used to enforce the following contraventions: school keep clear markings, bus stops/stands, red routes, and bus lanes.

The total Parking PCNs issued from the approved device was 10,102. Please see Chapter 4 for Bus Lane Enforcement.

Contravention
Approved Device PCNs
School Keep Clear markings114
Bus Stops/Stands329
Red Route9,659
TOTAL10,102

The table below shows the streets with highest number of approved device PCNs issued:

LocationTotal Approved Device PCNs Issued
OXFORD ROAD5,271
WOKINGHAM ROAD1,007
FRIAR STREET947
BLAGRAVE STREET558
KINGS ROAD347
NORCOT ROAD333
RECREATION ROAD209
STATION ROAD181
SCHOOL ROAD152
LONDON ROAD141
Streets with highest number of approved device PCNs issued

Red Route enforcement

From the 7th March 2018 the Council introduced its first red route in Reading, along the ‘Purple 17’ bus route. It was introduced first along the East of Borough starting on the Kings Road, at its junction with the IDR, following the A329 corridor east, through Cemetery Junction and along the Wokingham Road. It ends near to the Three Tuns crossroads, on the borough boundary.

The second part of the red route was introduced on the West of the Borough starting on the Oxford Road, at its junction with Alfred Street heading along all the Oxford Road, onto Norcot Road, School Road and ending at Park Lane (at the junction with Mayfair). The final part was implemented in the Town Centre and joins the East and West red routes.

A Red route is a ‘no stopping’ restriction which has been successfully used on major bus routes in London for many years. It helps keep key public transport moving, minimises delays for bus passengers and improves safety for pedestrians and cyclists by preventing dangerous or illegal parking.

The new Red Route restriction means where double red lines are marked, vehicles cannot stop at any time – Monday to Sunday – including for short periods of loading or unloading. Only disabled blue badge holders, Hackney Carriages (black cabs) and private hire vehicles licensed by Reading Borough Council are permitted to stop to allow for boarding and alighting. Emergency service vehicles will, of course, be permitted to stop on the Red Route

Enforcement is carried out by the Civil Enforcement Officers (direct issue) and the Council’s enforcement (approved device) vehicle.

ContraventionApproved Device PCNsDirect Issue PCNsTotal
Red Route9,6591,17210,831

Report illegally parked vehicles

The Council introduced an online facility for members of the public to report illegally parked vehicles and the number of requests received is shown below:

PeriodEnforcement Requests Received
2018-20192,059
2019-20202,345
2020–20212,213
2021-20222,315
2022-20233,534

The Council is unable to issue any Penalty Charge Notices (PCNs) to vehicles that may be obstructing the highway e.g. blocking a driveway. This can be reported to the Police on the non-emergency number 101.

The table below shows the streets with highest number of PCNs issued:

LOCATIONTOTAL PCN ISSUED
OXFORD ROAD7,829
SACKVILLE STREET2,097
FRIAR STREET1,822
VACHEL ROAD1,577
KINGS ROAD1,387
ZINZAN STREET1,256
CHEAPSIDE1,142
BLAGRAVE STREET1,055
WOKINGHAM ROAD1,046
CASTLE STREET905
Streets with highest Penalty Charge Notices (PCN) issued

The table below shows the car parks with the number of PCNs issued:

CAR PARKTotal PCNs Issued
CIVIC ‘B’ CAR PARK913
HILLS MEADOW CAR PARK607
KINGS MEADOW CAR PARK565
CHESTER STREET CAR PARK (CAV)311
BATTLE STREET CAR PARK291
CATTLE MARKET CAR PARK232
THAMES SIDE PROMENADE CAR PARK101
KENSINGTON ROAD CAR PARK52
MALL CAR PARK42
RECREATION ROAD CAR PARK18
QUEENS ROAD CAR PARK9
DUNSTALL CLOSE CAR PARK7
Penalty Charge Notices (PCN) issued in the car parks

The table below shows the PCNs issued by month, compared with the last year (note this excludes warning notices).

Please note that we stopped enforcement for 6 weeks as per government guidance because of Covid-19 pandemic. This is shown in April and May 2020-2021 figures.

Month2022-20232021-2022
April4,3473,340
May4,1504,131
June4,6854,874
July5,6085,292
August5,1704,906
September5,7584,236
October5,9154,968
November5,1144,343
December4,9894,797
January4,4084,704
February5,5394,150
March6,7064,138

A full breakdown of the notices issued by ward, street and contravention code is provided in Appendix A.

Further information

Further information can be found on the Council’s website: www.reading.gov.uk or www.PATROL-uk.info

The form to report illegally parked vehicles can be found on the Council’s website: https://www.reading.gov.uk/vehicles-roads-and-transport/parking/

Chapter 4 – Bus lane enforcement

Reading Borough Council has more bus lanes per mile of road than anywhere else in the UK and a greater proportion of people travel by bus than in most other cities and towns in the UK. Reading Borough Council and its partners want to make public transport reliable and punctual. Bus lanes, when operating properly, help improve journey times, punctuality and reliability which may help make public transport a more attractive option and in turn relieve congestion.

When bus lanes are misused, they are less effective, hence the need for effective enforcement. When people ignore bus lanes, they can cause delays to public transport and increase the risk of accidents as other road users are unlikely to be aware of their presence.

In October 2005, powers were introduced under the Transport Act 2000 that made it possible for Reading Borough Council to enforce the regulations governing the use of bus lanes in the Borough. These were updated in May 2022 to the Traffic Management Act 2004 and have been brought into line with the Parking regulations.

The Police may still take action against persons driving in bus lanes or ignoring road signs, however, Reading Borough Council’s enforcement by approved device cameras has substantially increased the likelihood of those abusing bus lanes being caught out.

The penalty for being caught in a bus lane is a £60 Penalty Charge Notice. Cameras record vehicles using bus lanes and penalties are issued based on this information. Enforcement officers check the recordings to determine whether a contravention of the rules has taken place or if there may be other circumstances e.g., to avoid an accident. It is possible to make a representation against the Penalty Charge Notice within 28 days of it being issued.

Appendix B provides a breakdown of information per bus lane.

Transport Act 2000 Statutory Process

Please refer to Chapter 6 for information about challenges, representations and appeals.

  • The Penalty Charge Notice will be sent to the registered keeper of the   vehicle; at this point you can either:
    • Pay the discount within 21 days (£35).
    • If the discount is not paid in the 21 days, pay the full charge within 28 days (£70).
    • Make representation to Reading Borough Council.
  • After 28 days of the date of issue of the Penalty Charge Notice
    • A Charge Certificate may be sent to the registered keeper of the vehicle, notifying the keeper that the charge has been increased by 50% (£105).  If you receive a Charge Certificate you must pay within 14 days.  There is no right to appeal at this stage.
  • After 14 days of the date of issue of the Charge Certificate
    • If the Charge Certificate is not paid within 14 days, the debt will be registered at the Traffic Enforcement Centre and a registration fee of £9 will be added to the charge (£114).  An Order for Recovery will be sent to the registered keeper of the vehicle. 
    • If you receive an Order for Recovery, you must either pay the outstanding charge within 21 days or file a Witness Statement.
  • After 21 days after the Debt Registration
    • If the charge has not been paid or a Witness Statement has not been made, the Traffic Enforcement Centre will grant authority for a Warrant to be issued and a certificated Enforcement Agent will be requested to recover the debt from you.  The Enforcement Agent will charge you for this.

Paying a Penalty Charge Notice

Penalty Charge Notices can be paid either online, by post or by phone. The graph below shows the percentage of the different methods of payment used for Penalty Charge Notices relating to bus lanes.

Pie chart showing bus lane PCN payment methods: 77% web, 15% telephone, 5% enforcement agent, 3% post, 0.4% other.

The table below shows the number of Penalty Charge Notices issued for entering bus lanes in 2022/2023. A copy of Penalty Charge Notices issued by street for entering bus lanes is provided in Appendix B.

Penalty Charge Notice Issued2022
/2023		Percentage of Total Issued2021 /2022Percentage of Total Issued
  Total Penalty Charge Notices Issued70,047100%  78,757 100%
Number of Penalty Charge Notices paid61,90588%64,69282%
Number of Penalty Charge Notices paid at discount51,14273%57,36373%
Number of Penalty Charge Notices against which a formal representation was made9,14413%  9,648  12%
Number of Penalty Charge Notices cancelled as a result of a formal representation1,4102%  1,496  2%
  Number of Penalty Charge Notices written off for other reasons4,5486%  6,409  8%

Appendix B provides a breakdown of the PCNs issued per bus lane and a comparison with the previous year’s issue.

Further information

Further information can be found on the Council’s website: www.reading.gov.uk or www.PATROL-uk.info

Chapter 5 – Moving traffic enforcement

Part 6 of the Traffic Management Act (2004) was enacted in May 2022 which allows Local Authorities outside of London to enforce against specific moving traffic offences. These rules were previously only enforced by the police under criminal law. Reading Borough Council acquired these powers, which enables the Council to expand the work it already does enforcing against unlawful and dangerous parking, and misuse of bus lanes.

Reading Borough Council will use these new powers to improve safety and tackle congestion by enforcing moving traffic offences, such as:

  • driving through a ‘No Entry’ sign
  • turning left or right when instructed not to do so (making banned turns)
  • entering yellow box junctions when the exit is not clear
  • driving where and when motor vehicles are prohibited
  • driving on routes that are for buses and taxis only.

In February 2023 enforcement of yellow box junctions commenced. Yellow box junctions keep the junction clear and keep traffic on the roads flowing. Vehicles are not permitted to stop in a box junction except for turning right and are prevented from doing so by oncoming vehicles or other cars waiting to turn right as well.

Warning notices must be issued for the first six months when enforcement commences. If a vehicle contravenes the same yellow box junction after two weeks of the first warning notice, a PCN can be issued in that 6-month period. After 6 months the warning notices stop and PCNs can be issued.

The table below shows the number of warning notices and PCNs issued:

2022/23Warning noticesPCNs issued
King’s Road/Orts Road3550
King’s Road/Eldon Road380
Total issued3930

Traffic Management Act 2004 Statutory Process

Please refer to Chapter 6 for information about challenges, representations and appeals.

  • The Penalty Charge Notice will be sent to the registered keeper of the   vehicle; at this point you can either:
    • Pay the discount within 21 days (£35).
    • If the discount is not paid in the 21 days, pay the full charge within 28 days (£70).
    • Make representation to Reading Borough Council.
  • After 28 days of the date of issue of the Penalty Charge Notice
    • A Charge Certificate may be sent to the registered keeper of the vehicle, notifying the keeper that the charge has been increased by 50% (£105).  If you receive a Charge Certificate you must pay within 14 days.  There is no right to appeal at this stage.
  • After 14 days of the date of issue of the Charge Certificate
    • If the Charge Certificate is not paid within 14 days, the debt will be registered at the Traffic Enforcement Centre and a registration fee of £9 will be added to the charge (£114).  An Order for Recovery will be sent to the registered keeper of the vehicle. 
    • If you receive an Order for Recovery, you must either pay the outstanding charge within 21 days or file a Witness Statement.
  • After 21 days after the Debt Registration
    • If the charge has not been paid or a Witness Statement has not been made, the Traffic Enforcement Centre will grant authority for a Warrant to be issued and a certificated Enforcement Agent will be requested to recover the debt from you.  The Enforcement Agent will charge you for this.

Further Information

Further information can be found on the Council’s website: www.reading.gov.uk or www.PATROL-uk.info

Highway code on yellow box junctions Highway Code Rule 174.

Chapter 6 – Challenges, representations and appeals

If a driver is issued a Parking Penalty Charge Notice, which they feel is unwarranted; they have the right to challenge the Penalty Charge Notice. This is done in 3 stages. The first stage is an informal challenge to Reading Borough Council which is followed up by the second stage which is a formal representation to the Council. If the representation to the Council is unsuccessful, the third stage is an appeal to the Traffic Penalty Tribunal. It should be noted that for Penalty Charge Notice issued by post (either parking or bus lane related) there is no informal challenge.

The Reading Borough Council Parking Services team will deal with each case on its own merits and will take into account the evidence recorded by the Civil Enforcement Officer and the information provided for a case. There are statutory time limits for dealing with representations and appeals, whereas guidance is provided for informal challenges. In all cases the Reading Borough Council Parking Services aim to deal with challenges, representation and appeals in an efficient, effective, and impartial way.

Stage 1 – Making an Informal Challenge

Reading Borough Council Parking Services have a legal obligation to consider all informal challenges received. If an informal challenge is made within 14 days of the Penalty Charge Notice being issued, the discount period will be put on hold until the Council can deal with the challenge. A letter from the driver explaining the reasons why they feel they have grounds for an appeal should be made as soon as possible to the address given on the Penalty Charge Notice. The letter can be submitted by writing to the Council using surface mail or making a challenge by way of a secure website. A letter will be replied to if the challenge is upheld, and the Penalty Charge Notice will be cancelled. If the challenge is not upheld, provided the challenge was made within 14 days of the Penalty Charge Notice being issued, a further 14 days to pay the Penalty Charge Notice at a discounted rate will be granted.

Stage 2 – Representations

A representation (under the Traffic Management Act 2004) can only be made upon receipt of a Notice to Owner, in cases where the PCN has been affixed to the vehicle or handed to the driver. The Notice to Owner will be sent to the registered keeper of the vehicle 28 days after the issue of the Penalty Charge Notice. Should a Penalty Charge Notice have already been paid the case is considered closed and no representation or appeal may be made. Once a Notice to Owner has been issued, the vehicle owner has 28 days to make a representation. The Council has a legal obligation to consider all representations received and must reply within 56 days of receiving the representation, if the Council does not reply in this time period, the Penalty Charge Notice is automatically cancelled.

Should a representation be unsuccessful the owner will be liable to pay the Penalty Charge Notice at the full rate. If the Council rejects the representation, an appeal may then be made to the Traffic Penalty Tribunal.

Where a Penalty Charge Notice has been issued by post the registered keeper has 28 days to make a representation to the Council. If those representations are made within the discount period, the Council will generally hold the discount and if the decision is made to reject the Penalty Charge Notice, this will be re-offered again. However, should an appeal be made to the Tribunal, the full charge would then apply, even if it is within the re-offered discount period. This process is set down by the Traffic Management Act 2004 (and accompanying regulations) for parking contraventions. The process is the same for bus lane contraventions issued under the Transport Act 2000, however, there is no informal challenge or time limit set for the Council to reply to a representation. These are the only ways to query a Penalty Charge Notice.

Complaints about the parking scheme itself should be made in writing to Reading Borough Council. General enquiries concerning parking issues may be made by telephone, however, Reading Borough Council cannot accept challenges or representations made by email or telephone.

The table below shows items of correspondence received in relation to informal challenges, parking, and bus lane representations for 2022/2023 (please note this data was recorded on 1 October 2023. The data includes PCNs that have made multiple challenges and/or representations).

2022/2023Informal ChallengesIncoming Parking RepresentationsIncoming Bus Lane  RepresentationsTotal
April3353017931,429
May3022157461,263
June3132267511,290
July4143961,0771,887
August3673365031,206
September5582366741,468
October5092857231,517
November4563169051,677
December4693056871,461
January5043719141,789
February3892185531,160
March5992088181,625
Total5,2153,4139,14417,772

The table below shows informal challenges and representations received compared to last year and the year before.

Year totalInformal ChallengesIncoming Parking RepresentationsIncoming Bus Lane  RepresentationsTotal
Total 2020/2021  3,577  2,007  7,403  12,987
Total 2021/20224,7963,9389,64818,382
Total
2022/2023		5,2153,4139,14417,772

The table below shows the other correspondence received and answered.

Under the relevant legislation the Council is not required to answer any correspondence once the representation period has ended i.e., when the Charge Certificate has been issued.

Type of PCNPost Charge CertificatePost Order for RecoveryPost WarrantTotal
Parking PCNs2,3274182282,973
Bus Lane PCNs1,8852152472,347
TOTAL4,2126334755,320

Stage 3 – Appeal to the Traffic Penalty Tribunal

The Traffic Penalty Tribunal is a body independent of the Council. Adjudicators are people with at least five years legal experience who consider the evidence for appeals against Penalty Charge Notices issued by Local Authorities. Their decision is final and binding on both parties.

Should a Representation to the Council be unsuccessful a Notice of Appeal will be sent to the registered keeper which includes details of how to appeal online. A Traffic Penalty Tribunal appeal can only be made should a representation to the Council already have been rejected. When they receive a ‘Notice of Appeal’, the Traffic Penalty Tribunal staff will make some basic checks and if everything is in order it will be registered as a formal appeal. The registered keeper will receive acknowledgement of this and a date as to when the appeal is due to be decided. The Council will also be notified that the appeal has been lodged and will be given a date for which to submit their evidence to the Adjudicator. In the case of a personal appeal being asked for, the Traffic Penalty Tribunal staff will schedule it for the next appropriate hearing at the registered keepers preferred location and give 21 days’ notice of the precise date, time, and venue.

The table below shows how many appeals were dealt with by the adjudicators (please note this data is constantly changing and the data provided is that recorded on 1 October 2022. Consent Order means the council and appellant have reached an agreement over the appeal).

2022/2023Parking Penalty Charge NoticesPercentage of Total PCNs IssuedPercentage of Appeals ReceivedBus Lane PCNPercentage of Total PCNs IssuedPercentage of Appeals Received
Total PCNs Issued61,651 – –70,047 – –
Total Received1180.19% –1180.17% –
Dismissed470.08%39.8%440.06%37.3%
Allowed200.03%16.9%270.04%22.9%
Not Contested440.07%37.3%400.06%33.9%
Consent Order10.00%0.8%30.00%2.5%
Withdrawn10.00%0.8%00.00%0.0%
Not Registered50.01%4.2%40.01%3.4%

The table below shows the number of appeals received compared to previous years:

YearParking PCNPercentage of Total PCNs IssuedBus Lane PCNPercentage of Total PCNs Issued
Total Appeals Received 2018/2019  94  0.19%  207  0.29%
Total Appeals Received 2019/2020  98  0.20%  183  0.26%
Total Appeals Received 2020/2021  49  0.14%  105  0.24%
Total Appeals Received 2021/2022  153  0.29%  107  0.14%
Total Appeals Received 2022/20231180.19%1180.17%

The Council reviews all adjudicator decisions and through the feedback from them will try to ensure that unnecessary appeals are not registered. A fresh review of the case is made when an appeal is registered, regardless of the decision made at representation stage.

The annual report from the Traffic Penalty Tribunal on their service was not available at the time of this report. The Tribunal has moved their service to an online portal. This allows appellants to register, upload their evidence and track their appeal through the online service. Appellants can still choose to have their appeal decided by post, telephone or personal hearing and most choose the post or telephone option. The Council can upload their evidence, send messages to the Tribunal/Appellant which has improved the efficiency and the Adjudicators can decide on appeals quickly.

The annual report from the Traffic Penalty Tribunal on their service is available online at https://www.trafficpenaltytribunal.gov.uk/publications-library/ .

Further information

Further information can be found on the Council’s website: www.reading.gov.uk or www.PATROL-uk.info

The Traffic Penalty Tribunal’s website: www.trafficpenaltytribunal.gov.uk

Chapter 7 – Enforcement agents

If a PCN remains unpaid after the Council has issued their notices (Please see Chapter 3 and 4), a Warrant may be issued to the Enforcement Agents (formerly bailiffs) to recover the debt. The regulations and fees that the Enforcement Agents work under changed in April 2014.

Parliament introduced new legislative arrangements for Enforcement Agents in April 2014, when the relevant provisions of the Tribunals, Courts and Enforcement Act 2007 were brought into force. One of the changes that came into operation was a new, simplified, regime for fees payable to Enforcement Agents, at each stage in the recovery process, as set out in the Taking Control of Goods (Fees) Regulations 2014.

Regulations 4 and 5 allow the Enforcement Agents to recover the fees from the debtor and specify each stage of the process. Schedule 1 specifies the relevant fees, which are, as follows:

StageFeeInformation
Compliance Stage  £75Notifying the debtor in writing, on receipt of the warrant, of the liability.
  Enforcement Stage  £235For attending the premises, if no payment is made within 7 clear days of the compliance stage notice. The Enforcement Agents can make a number of visits but only one charge is applied.
Sale/Disposal Stage£110For preparing to remove goods, removing goods, sale of goods

There may be additional charges if goods are removed such as storage, auction costs etc.

If there are multiple warrants issued, the compliance fee is charged per warrant, but the enforcement and sale/disposal fee is normally only added onto the first warrant. There are exceptions to this and for further information please see below.

The Council expects Enforcement Agents, acting in respect of debts it (the Council) has registered, to handle enquiries or complaints about the fees those agents have charged. The Taking Control (Fees) Regulations 2014 provides for any disputes about the fees to be settled by a Court.

The table below shows the warrants issued to the Enforcement Agents in the past 6 years for Parking PCNs (please not that this data is constantly changing and the data provided was recorded on 3 January 2024).

PARKINGTotal Warrants Issued Successful CollectionOutstanding WarrantsClosed Warrants (unable to trace/execute)
2018-195,16727.10%0.00%72.90%
2019-205,60125.73%0.62%73.65%
2020-214,94023.96%1.03%75.01%
2021-225,51616.62%43.03%40.35%
2022-236,98819%26%55%

The table below shows the warrants issued to the Enforcement Agents in the past 6 years for Bus Lane PCNs (the data provided is that recorded on 3 January 2024).

BUS LANETotal Warrants IssuedSuccessful CollectionOutstanding WarrantsClosed Warrants (unable to trace/execute)
2018-197,64838.97%0.10%60.93%
2019-207,33440.34%0.20%59.46%
2020-215,62939.23%1.15%59.62%
2021-225,70534.51%28.53%36.96%
2022-2310,91331%15.6%53%

Further information

Further information can be found on the Civil Enforcement Association website http://www.civea.co.uk/

Chapter 8 – Permits

Permit Parking Zones came to Reading in the mid 1970’s with the intention to enable residents to park in streets that would have otherwise been occupied by shoppers or commuters parking in the town centre. As levels of car ownership and traffic patterns have developed, the zones have spread away from central Reading to other parts of the town affected by parking problems.

The parking permit service and the zoning system has been updated with zones becoming larger and a better split between the number of permits being issued and the number of on-street parking spaces being made available. Changes to the permit scheme are made so it is vital people continue to check the signs and lines.

There are currently three main types of permits available; resident, visitor and business, however, temporary permits and other discretionary permits are also available.

The Council is moving to a digital permit scheme whereby permits are no longer required to be displayed in the windscreen. The permits are linked to the Civil Enforcement Officer’s handheld and checked as they patrol the areas. Any physical permit issued must always be displayed in the vehicle’s windscreen when parking in a permit bay, so that it can be easily read.

The table below shows the number of permits issued.

Permit TypeTotal Issued 2022/2023Percentage issued 2022/20231st Resident Permit/Free Visitor Permits2nd Resident Permit/Charged Visitor Permits
Business280.1%N/AN/A
Resident10,57332%8,5532,020
Visitor15,87748%13,2502,627
Temporary2,2217%N/AN/A
Discretionary4,18213%N/AN/A
GRAND TOTAL32,881 N/A N/A N/A

All other permit types are issued at the discretion of the Council. The Council must be satisfied that the same conditions apply for discretionary permits and there is no automatic right of renewal.

Resident permits

Resident Parking Permits are provided in controlled parking areas for residents of Reading. Following an extensive consultation, parking zones were simplified and re-organised providing a longer and more flexible parking solution. Permits will run for 12 months from the date of issue, and it is up to the user to renew a permit before it expires.

A maximum of two permits are available to be issued per household. To comply as a household the house or flat must; lie within a Permit Parking Zone, be registered for Council Tax, have appropriate planning permission, and not have a planning condition that prohibits the issue of permits. The first permit per household is £46 and the second is £173. It is down to the discretion of the homeowner as to what name goes on which permit. When first applying for a permit, proof of residence and proof of car ownership will be required to be sent with the application. Once a permit has been granted, it can be renewed the following year online without the need for re-applying or supplying evidence.

Business permits

Business Parking Permits are available to businesses that operate within a permit parking zone. The criteria to be eligible for a Business Parking Permit are the staff and operators may not reside in the permit zone, the premises must have no associated off-street parking, and the staff for whom the permits are intended for should require regular and frequent use of their vehicles during the working day.

Businesses are eligible to apply for one permit per business with any further requests to be made as a discretionary application. When applying for a permit, the business must provide proof of address and proof of vehicle ownership. Business permit applications must be made by post.

Visitor permits

Both residents and businesses within permit parking areas can offer visitor permits. All households in permit’ parking zones are entitled to visitor permits. Visitor permits are scratch cards each for half days. They are issued in books of 20 permits. The first two books are free and a further five books are available at a cost of £25 per book. Proof of residence is required when applying for visitor permits. Businesses are able to purchase up to 100 visitor permits, Community Agencies are able to purchase an unlimited number of visitor permit. Like with the Residents’ visitor permits Business visitor permits are scratch cards for half a day and are also issued in books of 20 at £25 per book. Once the books have been granted, they can be renewed the following year, online without the need for re- applying or supplying evidence. Visitor Books cannot be renewed, if more than a year has passed since they were originally issued.

Temporary permits can be obtained through our online service and are issued as a “Print at Home” permit. Temporary permits are normally issued to residents who have just moved into the permit zone or have changed their vehicle. Temporary permits are issued for 8-weeks to allow time to submit full proofs. Temporary permit cover is not extended after the 8-week period as it is felt this is enough time to have obtained the full proofs required.

Discretionary parking permits

Reading Borough Council has recognised that there are those who, from time to time, may have business within the permit zones which, the Council may decide at its discretion as the Highway Authority to be legitimate reason to grant a permit. Other such permits that the Council issues include Medical Practitioners, Healthcare Professional, Carer, Charity, Tradesperson, Teacher, Nanny and Other Resident/Business/Visitor Discretionary.

Further Information Further information can be found on the Council’s website: www.reading.gov.uk.

The table below shows the total permits issued by type (data recorded on 6 December 2023)

Permit TypeTotal issued in 2022 / 2023PercentageTotal issued in 2021 / 2022
Business280.1%26
Business Discretionary230.1%22
Carer1080.3%101
Charity (free and charged)220.1%21
Doctor310.1%61
Emergency Cover640.2% 72
Health Care Professional3851.2%901
Landlord – Annual190.1%18
Nanny10.003%1
Non-UK Registered Vehicle Permits00.0%3
Resident – First Permits8,55326%8,599
Resident – Second Permit2,0206.1%2,055
Resident Discretionary4591.4%517
Teacher980.3%116
Temporary Permits2,4917.2%2,279
Tradesperson – Annual1230.4%139
Tradesperson – Daily2,2216.8%2,840
Visitor Books – Charged2,6278.0%2,608
Visitor Books – Free13,25040.3%13,192
Visitor Business990.3%67
Visitor Charity610.2%30
Visitor Discretionary (free and charged)4681.4%528
Total32,881 –34,409

The table below shows the permits zones and the number of permits on issue (please not that this is constantly changing and the data provided was recorded on 5 May 2023).

Permit ZoneApprox. Spaces on streetTotal PermitsCapacity
01R63161698%
02R92662167%
03R55150592%
04R996970%
05R56147785%
06R95486390%
07R1,6641,39184%
08R78768687%
09R50940580%
10R1,5051,28385%
11R37433790%
12R1,2381,08788%
13R1,0941,01293%
14R1,8171,32673%
15R43021450%
B2322681%
C418317%
W120315%
Z1251560%
Total13,23510,93983%

Chapter 9 – Blue Badges

Blue Badges provide a vital lifeline to over 2.5 million people every year allowing disabled people to access employment, shops, and other services. Blue Badge fraud is a growing issue across the country. Abuse of the scheme means that priority spaces are unable to be used by those who need them most.

It is therefore vital that Reading Borough Council put measures in place to try and reduce the number of incidences of Blue Badge fraud.

Since the 1st January 2012, the Department for Transport (DfT) has introduced a new Blue Badge Improvement Service (BBIS) scheme which is intended to tackle this problem. The scheme comprises of a central nationwide database and a new assessment process to ensure badges only go to those who need them. The scheme will be managed nationally by Northgate Public Services.

The new Blue Badges nationally use security style inks and techniques making them almost impossible to reproduce, tamper with or amend. It is now an offence for anyone who is not the actual badge holder to use the Blue Badge, or to park in an on-street Blue Badge parking bay without displaying a badge.

If you suspect someone of committing Blue Badge fraud you can report to the Corporate Investigations Team in confidence (details in further information).

The Department for Transport has issued a booklet called ‘The Blue Badge Scheme: Rights and Responsibilities in England.’ This booklet explains to the holder of a Blue badge their responsibilities, places where they can and cannot park, and further travel advice. This also includes information on how to display the badge, where parking is for free and where time limits do/do not apply.

The table below shows the Blue Badges issued in 2022/2023 and total on issue as of 31st March 2023, compared with previous year.

Blue Badge AllocationIssued in 2022/2023On issue as of 31st March 2023Issued in 2021/2022On issue as of 31st March 2022
  Total number of valid Blue Badges1,5661,888  1,920  4,677
Total number of Blue Badges on issue to organisations1516  20  48

National Fraud Initiative

The purpose the National Fraud Initiative is to recover those Blue Badges which should have been returned following a death. Reading Borough Council is part of this initiative. Following the national redesign of Blue Badges, it should make it easier for Local Authorities to both cross check and identify fraudulent badges.

As of April 2022 the Corporate Investigations Team ( CIT) and NSL have been jointly undertaking regular drives across the town Centre where both services look at Blue Badge parking bays and monitor any misuse or fraud.

PeriodNumber of badges checkedNumber of badges referred
April 2018 – March 201920541
April 2019 – March 202016352
April 2020 – March 202133
April 2021 – March 20227616
April 2022 – March 20231157

Between April 2022 and March 2023, the Corporate Investigations Team has the following updates on cases referred (current status as at 24 January 2024).

Current StatusNumber of cases 2022-2023Number of Cases 2021-2022
Closed – Cases successfully prosecuted01
Closed – Criminal Caution Given00
Closed – Formal Blue Badge Warning Letter Given46
Closed – Blue Badges seized and destroyed22
Open – Cases awaiting Criminal Charges01
Open – Cases awaiting Magistrates hearing date00
Open – Cases under review03
Closed – Cases with insufficient evidence to interview or not sufficient to lay charges13
Total716

Further information

You can report suspected blue badge fraud in confidence by the following methods:

Telephone                        0118 937 2143
Email                              antifraud@reading.gov.uk    

Further information on how to obtain a Blue Badge.

Chapter 10 – Signs and lines maintenance

Reading Borough Council’s Streetcare Services team deals with the maintenance of existing signs and lines. The Neighbourhood Officers (previously known as Highway Inspectors) carry out safety inspections and defects in lines or missing signs will be identified and any associated works ordered. The frequency of inspections varies depending on the road classification. Monthly inspections are carried out for A- class road, quarterly inspections for B- and C-class roads and unclassified roads annually.

Any other defects identified through observations or checks made by the Civil Enforcement Officers, Ward Councillors and members of the public are also actioned as appropriate.

In addition to signs and lines, the Neighbourhood Officers as part of their safety inspections will identify defects to direction signage, carriageways/footways/cycleways and gullies and order repair works, as necessary. The Officers also undertake Night Scouts monthly to identify street lighting faults and order repair works.

There is also an annual resurfacing programme usually carried out during the summer which often affects lines. These will be replaced as soon as possible after surfacing work has been completed.

Snow will cover lines particularly on local residential roads where gritting does not take place. The parking restrictions remain in operation as set out in the appropriate Traffic Regulation Order.

On the principal roads and the main bus routes gritting is undertaken in accordance with the Winter Service Plan but the channel lines where road markings are will often remain covered until a thaw takes place.

A Penalty Charge Notice will only be issued where the Civil Enforcement Officer has checked that the lines and signs are in an acceptable condition. A motorist’s attention should be drawn to the restriction when parking. The Council is unable to maintain the lines and signs in a perfect condition at all times, and it is recognised by the Traffic Penalty Tribunal that the lines and signs will over a period of time be subject to wear and tear.

Regulation 18 of the Local Authorities’ Traffic Orders (Procedure) (England and Wales) Regulations 1996 states that: ‘Where an order relating to any road has been made, the order making authority shall take such steps as are necessary to secure a) … the placing on or near the road of such traffic signs in such positions as the order making authority may consider requisite for securing that adequate information as to the effect of the order is made available to persons using the road’. The Council complies with this Order and will ensure that restrictions are clearly marked for motorists.

Chapter 11 – Car parks

The current parking strategy is a core element of the Local Transport Plan. The parking strategy essentially aims to encourage short stay demand for central Reading whilst limiting the amount long stay/commuter parking around the town centre. A key feature of the strategy is pricing of central Reading parking to reflect peak demand on the roads and promote sustainable alternatives such as the long stay parking provided by park and ride.

Reading Borough Council now manages their own off-street car parks (since October 2018) and is seeking to improve and enhance the customer experience. We have already introduced improved payment options, automatic number plate recognition, an additional exit lane at Queens Road multi-story and carried out a deep clean. We will continue to invest in improving the customer experience whilst offering value for money.

Reading Borough Council reviews the tariff structure on an annual basis. Season tickets are available for Broad Street Mall, Queens Road, Cattle Market, Recreation, Dunstall Close and Chester Street car parks. Season tickets are available annually, 3 monthly and 1 monthly (except Dunstall Close and Chester Street which only offers annual permits).

The table below shows the spaces available in each car park.

Car ParkSpacesParent and ChildDisabled SpacesTotal Spaces
Broad Street Mall7181017745
Queens Road666128686
Hills Meadow312 –10322
Civic B Car Park176 –4180
Kings Meadow77 –178
Cattle Market90 –494
Chester Street, Caversham83 –386
Recreation Road, Tilehurst82 –486
Dunstall Close, Tilehurst48 –351
Kensington Road62–264
Green Park Station57––57
Thames Side Promenade62–264
Total2,43322582,513

Further information

Further information can be found on the Council’s website: www.reading.gov.uk

Chapter 12 – Pay and display

Reading Borough Council introduced on-street pay and display in October 2010, this offered alternative short-term parking for the Town Centre. The bays are located across the town centre and around the Hospital/University area. The bays provide more flexible parking options for visitors.

There are now over 1,000 spaces spread across Reading:

AreaNumber of spaces
Town Centre Area716
Hospital/University Area460

The pay and display bays accept cash and cashless parking through a mobile device payment system (via the RingGo system). Below shows the divide between different payment methods.

Payment optionPercentage
Cash45%
Payment by mobile device55%

Pay and display bays are an effective parking management tool that increases the turnover in spaces around the Town Centre and other local community facilities.

In line with the Department for Transport under ‘The Blue Badge Scheme: Rights and Responsibilities in England,’ holders of the blue badges can park for free and without time limit in the pay and display bays. However, in the shared use bays it is only for free and without limit during the hours a pay and display ticket is required, outside of the hours a parking permit is required. (See Chapter 8 for further information)

Further Information

Further information can be found on the Council’s website: www.reading.gov.uk Information about RingGo can be found on their website: https://www.myringgo.co.uk/

Chapter 13 – Freedom of Information

The Freedom of Information Act came into effect in January 2005. This requires Reading Borough Council to provide information which is held available to the general public. The Freedom of Information Act requires that Reading Borough Council respond to requests within 20 working days. Reading Borough Council is only required to respond with information that is held – it does not require the Council to analyse the information.

The graph below shows the number of Freedom of Information requests received by the Reading Borough Council Parking Services team between 2018 and 2023. In 2022/2023, a total of 36 Freedom of Information requests were received.

Bar chart shows freedom of information requests: 59 for 2018/19 54 for 2019/20 40 for 2020/21 34 for 2021/22 36 for 2022/23

The Reading Borough Council Parking Services team often receive the majority of Freedom of Information requests from motorists that have received a Penalty Charge Notice. Such requests are seeking to obtain information about Penalty Charge Notices issued in the same location. Whilst the team seek to respond to requests within 20 working days, there are some instances where the request has been too broad e.g., no date range, specific types of challenges, Penalty Charge Notices issued to non-Reading based motorists. Therefore, if a manual search of each Penalty Charge Notice is required, this can take between 30 seconds to 2 minutes to investigate. As Reading Borough Council hold thousands of records for the majority of requests made, it would exceed the 18-hour time limit for such a request making it exempt. The table below shows some of the most common Freedom of Information requests received.

Freedom of Information RequestInformation
Penalty Charge Notices issued by locationSee Chapter 3 for an overview. A copy of Penalty Charge Notices issued by ward, street and contravention code is provided in Appendix A.
Bus lane Penalty Charge Notices issuedSee Chapter 4 for an overview. A copy of Penalty Charge Notices issued by street for entering bus lanes is provided in Appendix B.
Penalty Charge Notices paid/cancelledSee Chapters 3 and 4.
Challenges and appeals receivedSee Chapter 6.
Income/expenditure for parking and/or bus lanes and permit schemeSee Chapter 14.
Copy of parking Traffic Regulation OrdersCopies of the relevant parking Traffic Regulation Orders are made available by writing to Reading Borough Council Network Management or Legal Services.
Copy of bus lane Traffic Regulation OrdersEach of these documents are available to the public. Information on each of these is now available at https://www.reading.gov.uk/contact-us/freedom-of-information-foi/
Copy of Secretary of State approval for bus lane camerasEach of these documents are available to the public. Information on each of these is now available at https://www.reading.gov.uk/contact-us/freedom-of-information-foi/
Copy of Department for Transport Approval for bus lane signsEach of these documents are available to the public. Information on each of these is now available at https://www.reading.gov.uk/contact-us/freedom-of-information-foi/
Reading Borough Council’s policy on discretionReading Borough Council’s policy on the exercise of discretion is to deal with each case on its own merits.

Chapter 14 – Financial information

The Statutory Guidance states that for good governance, enforcement authorities need to forecast revenue in advance. Raising revenue should not be the objective of Civil Parking Enforcement, nor may the authority set targets for revenue, or the number of Penalty Charge Notices issued.

The purpose of penalty charges is to deter motorists from contravening parking restrictions. Payments received (whether for on street or off-street enforcement) must only be used in accordance with Section 55 (as amended) of the Road Traffic Regulation Act 1984. This Act limits the purposes to which a Local Authority may apply any surplus resulting from income derived from on-street parking spaces.

This was however, amended by the Traffic Management Act and restrictions on Councils that do not require further off-street parking were relaxed to permit any surplus to be used for general transport measures and other purposes on which the Local Authority lawfully incurs expenditure.

Reading Borough Council has seen compliance with the parking and bus lane restrictions increase over the years.

In accordance with the Data Transparency Code, it should be noted that the surplus received has been used to fund measures including concessionary bus passes on the ReadiBus service; and on other measures as defined in accordance with s55 of the Road Traffic Regulation Act as set out in the table below. In 2022/2023 this totalled £6,527M.

Type£
Supported bus services167,424
Discretionary concessionary fares488,206
Adult Social Care in house transport450,286
Road safety schemes & CCTV661,385
Structural Maintenance (principal roads)390,459
Structural Maintenance (Other roads)2,439,309
Expenditure on Bridges1,328,352
Street Lighting592,508
Road Safety125,000
Total6,642,929

The table below shows the financial information for Reading Borough Council for 2022/2023. A comparison can be made with last year’s financial information.

TypeTotal expenditure 2022/23Total income 2022/23Net surplus (cost) 2022/23Total Expenditure 2021/2022Total Income 2021/2022Net Surplus (Cost) 2021/2022
  Parking PCNs£1,962,744£2,000,975£38,231  £1,734,915  £1,675,133  (59,782)
  Bus Lane and moving traffic PCNs£1,232,862£2,928,114£1,695,253  £1,037,398  £2,420,852  £1,383,454
  Resident Parking Permit£146,918£895,288£748,370  £177,315  £996,976  £819,661
Car Parks£1,942,853£3,542,029£1,599,175£3,287,196£2,823,902(£463,294)
  Pay and Display£314,871£2,760,863£2,445,992  £265,761  £2,002,772  £1,737,011

Chapter 15 – Key contacts and more information

The process described in this report about challenging a PCN is set down by the Traffic Management Act 2004 or Transport Act 2000 (and accompanying regulations) and is the only way to query a Penalty Charge Notice. Complaints about the parking scheme itself should be made in writing to Reading Borough Council.

General enquiries concerning parking issues may be made by telephone, however Reading Borough Council cannot accept challenges or representations made by email or telephone.

There are specific postal addresses provided for motorists to query a Parking Penalty Charge Notice and a Bus Lane Penalty Charge Notice. These separate postal addresses ensure challenges/representations are assigned to the case file quickly and are dealt with promptly.

To Challenge a Parking Penalty Charge Notice the address is:

Reading Borough Council
Parking Services
PO BOX 3011
Reading RG1 9RY

To view or pay your Penalty Charge Notice (both parking and bus lane): https://www.reading.gov.uk/transport/penalty-charge-notices/

To pay by telephone: 0118 937 3077

Report illegally parked vehicles: https://www.reading.gov.uk/vehicles-roads-and-transport/parking/

Request dropped kerb enforcement: https://www.reading.gov.uk/vehicles-roads-and-transport/

Report Blue Badge Fraud:

Email: antifraud@reading.gov.uk

Other Useful Contacts

Traffic Penalty Tribunal:
Website: http://www.trafficpenaltytribunal.gov.uk/

Traffic Enforcement Centre:
Website: https://www.gov.uk/government/collections/traffic-enforcement-centre-forms

Appendix A – Parking Penalty Charge Notices by ward

WardOn-streetOff-streetTotal
ABBEY33,6532,15335,806
BATTLE6,581526,633
CAVERSHAM1,6269182,544
CHURCH2240224
KATESGROVE3,51903,519
KENTWOOD4410441
MAPLEDURHAM000
MINSTER1,07301,073
NORCOT1,16501,165
PARK5,45105,451
PEPPARD25025
REDLANDS4,20204,202
SOUTHCOTE78078
THAMES50050
TILEHURST46225487
WHITLEY2470247
Penalty charge notices issued by ward

Parking Penalty Charge Notices by street

Note:

“On Street” means a ticket issued on the Public Highway
“Off Street” means a ticket issued in a Council owned Car Park
“Postal Issue – Approved Device” means a ticket issued from the enforcement vehicle, whereby the PCN is posted to the DVLA registered keeper.

LocationsTotal PCN IssuedTotal On StreetTotal On street CCTVTotal Off StreetNumber of Visits
A329 KINGS ROAD909013
A329 WOKINGHAM ROAD1101101
A33220030
ABATTOIRS ROAD00001
ABBEY SQUARE434300965
ABBEY STREET358358002,733
ABBOTS WALK1717001,047
ABBOTSLEIGH GARDENS00000
ABBOTSMEAD PLACE000094
ABINGDON DRIVE00000
ACACIA ROAD00001
ACRE ROAD000030
ADDINGTON ROAD102102301,953
ADDISON ROAD102102001,028
ADELAIDE ROAD282800178
ALAN PLACE00000
ALANDALE CLOSE11001
ALBANY GARDENS00000
ALBANY ROAD23523320815
ALBERT ROAD110012
ALBURY CLOSE11007
ALDEBURGH CLOSE00002
ALDWORTH CLOSE00000
ALEXANDER COURT (BAKER STREET)00002
ALEXANDRA ROAD12212200952
ALFORD CLOSE00000
ALFRED STREET7777001,619
ALL HALLOWS ROAD110064
ALLCROFT ROAD898900953
ALMA STREET999810261
ALPHINGTON ROAD11003
ALPINE STREET109109001,089
AMBLECOTE ROAD00000
AMBROOK ROAD220020
AMBROSE PLACE00000
AMERSHAM ROAD000043
AMETHYST LANE00000
AMHERST ROAD464600185
AMITY ROAD19619600563
AMITY STREET13813800635
ANDOVER CLOSE00000
ANGLE FIELD ROAD00000
ANGLEFIELD ROAD00000
ANGLERS WAY110010
ANSON WALK00000
ANSTEY ROAD9696001,359
APPLEBY END00000
APPLEFORD ROAD00006
ARBOUR CLOSE00001
ARCHWAY ROAD000063
ARDLER ROAD565600324
ARGYLE ROAD6666002,061
ARGYLE STREET184183101,587
ARKWRIGHT ROAD21210012
ARMADALE COURT110029
ARMOUR HILL550014
ARMOUR ROAD220022
ARTHUR PLACE00001
ARTILLERY MEWS00001
ASH ROAD00000
ASHAMPSTEAD ROAD26215068
ASHBURTON ROAD00005
ASHBY COURT110011
ASHCROFT CLOSE00000
ASHDENE GARDENS00000
ASHMERE TERRACE110037
ASHMORE ROAD000016
AUCKLAND ROAD707000270
AUDLEY STREET19419400710
AUGUST END55007
AUTUMN CLOSE00000
AVEBURY SQUARE3300150
AVELEY WALK00004
AVON PLACE990083
AXBRIDGE ROAD00000
B334500001
BADGERS RISE00000
BAKER STREET406406009,203
BALMORE PARK00000
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OLD ELM DRIVE00000
ONSLOW GARDENS00000
ORCHARD COURT00000
ORCHARD GROVE00002
ORCHARD STREET363600580
ORMSBY STREET13213200649
ORRIN CLOSE00000
ORTS ROAD9898001,246
ORWELL CLOSE00004
OSBORNE ROAD00008
OSTERLEY DRIVE00001
OVERDOWN ROAD440030
OVERLANDERS END00000
OXFORD ROAD7,8292,5585,271030,137
OXFORD STREET20120100718
PADDOCK ROAD00003
PALMER PARK AVENUE424200207
PALMER PARK CAR PARK00001
PALMER PARK ENTRANCE11001
PANGBOURNE STREET10100065
PANTILE CLOSE00001
PARK GROVE00000
PARK HOUSE LANE00000
PARK LANE707012
PARK VIEW00000
PARKHOUSE LANE00001
PARKSIDE ROAD330053
PARTHIA CLOSE141400410
PATRICK ROAD252500334
PATRIOT PLACE00002
PEEL CLOSE00005
PEGS GREEN CLOSE00000
PELL STREET9494002,036
PEMBROKE PLACE00002
PENDENNIS AVENUE220028
PENN CLOSE00002
PENNYROYAL COURT00003
PENROATH AVENUE00002
PENTLAND CLOSE00000
PEPPARD ROAD862089
PEPPER LANE40400088
PHILLIMORE ROAD00000
PHOEBE COURT00001
PICTON WAY00000
PIERCES HILL11001
PIGGOTTS ROAD161600238
PILGRIMS WAY00001
PINETREE COURT00000
PITCROFT AVENUE19619600465
POLDARK PLACE00000
POOLE CLOSE00000
POPLAR GARDENS00000
PORTLAND GARDENS00003
PORTMAN ROAD0000157
PORTMAN WAY440018
PORTMEIRION GARDENS00003
PORTWAY CLOSE00000
POTTERY ROAD000020
PRESTON ROAD00000
PRIEST HILL262600581
PRINCE OF WALES AVENUE130130002,427
PRINCES STREET11511500713
PRIORS COURT00000
PRIORY AVENUE10010000844
PROMENADE ROAD191900318
PROSPECT MEWS00000
PROSPECT STREET (CAVERSHAM)3300712
PROSPECT STREET (READING)175175001,396
PUFFIN WAY00000
QUANTOCK AVENUE00000
QUEEN ANNES GATE00001
QUEEN STREET000015
QUEEN VICTORIA STREET121200898
QUEENS COTTAGES00004
QUEENS ROAD (CAVERSHAM)13713700534
QUEENS ROAD (READING)63323101,911
QUEENS ROAD CAR PARK9009574
QUEENS ROAD SLIP ROAD660029
QUEENS WALK1100428
QUEENSBOROUGH DRIVE00000
QUEENSWAY000024
RADSTOCK ROAD16116100775
RAGLAN COURT00000
RAGLEY MEWS00001
RANDOLPH ROAD686800692
RECREATION ROAD2112209027
RECREATION ROAD CAR PARK18001895
RECTORY ROAD868600607
REDBERRY CLOSE00000
REDLANDS ROAD248248001,422
REDLANE COURT00000
REDRUTH GARDENS00000
REGENT COURT131300163
REGENT STREET939300400
REGIS PARK ROAD474700156
RELEIF ROAD (A33)00003
RESTWOLD CLOSE00002
RICHFIELD AVENUE0000174
RICHMOND ROAD13113100265
RICHMOND ROAD (CAVERSHAM)000018
RILEY ROAD00002
RINGWOOD ROAD22002
RISSINGTON CLOSE00003
RIVER ROAD414100177
RIVERMEAD CAR PARK00000
RIVERSDALE COURT00000
ROCKBOURNE GARDENS00000
RODWAY ROAD000021
ROMANY CLOSE00000
ROMANY LANE33003
ROMSEY ROAD00001
ROSE KILN LANE110082
ROSE WALK00002
ROSEHILL PARK00008
ROSS ROAD545400809
ROSSENDALE ROAD00004
ROSSINGTON PLACE00001
ROTHERFIELD WAY00008
ROUTH LANE00002
ROWALLAN CLOSE00003
ROWDELL DRIVE00002
ROWE COURT33005
ROWLEY ROAD880031
ROYAL WAY00000
ROYSTON CLOSE00000
RUFUS ISAACS ROAD00000
RUPERT STREET464600504
RUPERT WALK00000
RUSHDEN DRIVE00001
RUSKIN00000
RUSSELL STREET722722002,721
RUSSET GLADE22005
RUTLAND ROAD222200340
RYDAL AVENUE11002
RYLSTONE ROAD00001
SACKVILLE STREET2,0972,097003,600
SALCOMBE ROAD00001
SALFORD CLOSE00000
SALISBURY ROAD18318300742
SAMPAGE CLOSE00001
SAN FRANCISCO000028
SANCTUARY CLOSE00000
SANDCROFT ROAD00000
SANDGATE AVENUE00000
SANDLEFORD CLOSE00001
SAVERNAKE CLOSE00000
SCHOLARS CLOSE00003
SCHOOL LANE000045
SCHOOL ROAD1542152053
SCHOOL TERRACE282620416
SCOTT CLOSE00000
SCOURS LANE00008
SEATON GARDENS00000
SEND ROAD303000271
SEVERN WAY55009
SHAFTESBURY ROAD959500210
SHAW ROAD000021
SHELDON GARDENS00000
SHENSTONE ROAD330019
SHEPHERDS LANE00002
SHEPLEY DRIVE00007
SHERIDAN AVENUE00000
SHERMAN PLACE00003
SHERMAN ROAD7777001,012
SHERWOOD STREET12212200540
SHILLING CLOSE000016
SHINFIELD RISE220015
SHINFIELD ROAD24240053
SHIRESHEAD CLOSE00000
SHIRLEY AVENUE00000
SHORT STREET14514500506
SHORT STREET (CAVERSHAM)9900308
SIDMOUTH STREET7271101,844
SILCHESTER ROAD110032
SILVER STREET242400833
SILVERTHORNE DRIVE00002
SIMMONDS STREET000076
SMALLMEAD ROAD00006
SOMERSTOWN COURT330019
SOUTH DRIVE00000
SOUTH OAK WAY00000
SOUTH STREET (CAVERSHAM)141400365
SOUTH STREET (READING)190190002,434
SOUTH VIEW AVENUE252500328
SOUTH VIEW PARK00007
SOUTHAMPTON STREET7979003,299
SOUTHCOTE FARM LANE00000
SOUTHCOTE LANE8710103
SOUTHCOTE PARADE11001
SOUTHCOTE ROAD000051
SOUTHDOWN ROAD00005
SPENCER ROAD110025
SPEY ROAD00008
SPINNEY CLOSE00000
SPODE CLOSE00000
SPRING GARDENS444400268
SPRING GROVE171700272
SPRING TERRACE000057
ST AGNES MEWS00000
ST ANDREWS ROAD11002
ST ANNES ROAD4400413
ST BARNABAS ROAD00008
ST BARTHOLOMEWS ROAD15015000430
ST BENETS WAY22004
ST DAVIDS CLOSE00005
ST EDWARDS ROAD16816800261
ST ELIZABETH CLOSE00002
ST GEORGES ROAD727200198
ST GEORGES TERRACE595900139
ST GILES CLOSE767600614
ST JOHNS HILL242400473
ST JOHNS ROAD (CAVERSHAM)262600395
ST JOHNS ROAD (READING)161600733
ST JOHNS STREET555500494
ST MARY BUTTS (VICARAGE SITE LOADING AREA)00001
ST MARYS BUTTS2892494003,881
ST MICHAELS ROAD330032
ST PAUL COURT SERVICE ROAD660074
ST PETERS AVENUE22006
ST PETERS HILL000014
ST PETERS ROAD909000439
ST RONANS ROAD11110040
ST SAVIOURS ROAD770017
ST SAVIOURS TERRACE00000
ST STEPHENS CLOSE330015
STADIUM WAY00001
STAFFORDSHIRE CLOSE00000
STANHAM ROAD11004
STANHOPE ROAD55005
STANLEY GROVE15815800786
STANLEY STREET19819800895
STANSHAWE ROAD569569002,581
STAPLEFORD ROAD00000
STAR LANE000065
STAR ROAD10100067
STATION APPROACH3012901,106
STATION HILL99001,102
STATION ROAD2032218101,356
STAVERTON ROAD00004
STERLING WAY00001
STIRLING CLOSE00001
STOCKTON ROAD00007
STONE STREET00007
STONEHAM CLOSE00001
STRATHEDEN PLACE1100187
STRATHY CLOSE110021
STRATTON GARDENS00000
STUART CLOSE00000
SUFFOLK ROAD121200365
SUN STREET787800222
SURLEY ROW000025
SURREY ROAD686800147
SUTTON WALK00007
SWAINSTONE ROAD10310300568
SWALLOWFIELD DRIVE00001
SWALLOWS CROFT00000
SWAN PLACE0000922
SWANSEA ROAD191900290
SWANSEA ROAD9488601,052
SWANSEA TERRACE00000
SYCAMORE ROAD000010
TAFF WAY33008
TALBOT CLOSE00000
TALFOURD AVENUE565600249
TALLIS LANE00000
TAMARISK AVENUE22006
TAMESIS PLACE00005
TAVISTOCK ROAD11007
TAY ROAD00003
TAYNTON WALK00001
TAZEWELL COURT770042
TEMPLE PLACE6666002,099
TEMPLETON GARDENS00002
TERN CLOSE330025
TESSA ROAD141400116
TEVIOT ROAD00000
THAMES AVENUE797900555
THAMES SIDE000061
THAMES SIDE PROMENADE3300351
THAMES SIDE PROMENADE CAR PARK10100101392
THE ARCADE00000
THE BEECHES00000
THE BROOKMILL00000
THE CAUSEWAY00000
THE CREST00000
THE FORBURY (East/West Section)000013
THE GRANGE00001
THE HORSE CLOSE00002
THE MAYING00000
THE MEADWAY211014
THE MEWS220064
THE MOUNT191900376
THE RIDGEWAY22005
THE RIDINGS00003
THE SLOPES00000
THE WARREN11002
THE WILLOWS14140061
THETFORD MEWS00001
THICKET ROAD00000
THIRLMERE AVENUE11004
THORN LANE11009
THORN STREET338338002,502
THORN WALK2200466
THORNBRIDGE ROAD00001
THORNTON MEWS888800155
THORNTON ROAD110039
THRALE MEWS00000
THURLESTONE GARDENS00000
TIDMARSH STREET35350069
TILBURY CLOSE00000
TILEHURST ROAD2020002,151
TINTERN CRESCENT00000
TIPPETT RISE00002
TOFRECK TERRACE330019
TOKERS GREEN LANE00000
TORRINGTON ROAD00004
TOTNES ROAD11008
TOWER CLOSE00000
TOWN PLACE00001
TRAFALGAR COURT00000
TRAFFORD ROAD00003
TREDEGAR ROAD00000
TRELLECK ROAD00000
TRIANGLE THE00007
TRINITY PLACE161600334
TROOPER POTTS WAY000070
TUDOR ROAD212100193
TUNS HILL COTTAGES6600133
TYBERTON PLACE00000
TYLER CLOSE00000
UFFINGTON CLOSE00000
ULLSWATER DRIVE00001
ULSTER CLOSE00000
UNDERWOOD ROAD00000
UNION STREET000032
UNITY CLOSE00000
UPAVON DRIVE00000
UPLANDS ROAD00001
UPPER CROWN STREET898900691
UPPER MEADOW ROAD00000
UPPER REDLANDS ROAD535300671
UPPER WARREN AVENUE00002
UPPER WOODCOTE ROAD00001
UPPINGHAM GARDENS00001
UPTON ROAD00001
USK ROAD70708
VACHEL ROAD1,5771,577003,475
VALE CRESCENT00000
VALENTIA CLOSE00005
VALENTIA ROAD10810800503
VALENTINE CRESCENT00003
VALLEY CLOSE00000
VALPY STREET7836859802,826
VANBRUGH COURT00000
VASTERN ROAD4949001,714
VASTERN ROAD (SERVICE ROAD)00007
VENETIA CLOSE00001
VENTNOR ROAD00000
VERNON CRESCENT00001
VICARAGE ROAD0000130
VICTORIA ROAD (CAVERSHAM)00001
VICTORIA ROAD (READING)110022
VICTORIA ROAD (TILEHURST)00007
VICTORIA STREET6510270
VICTORIA WAY00001
VILLAGE CLOSE00000
VIRGINIA WAY330024
WALDECK STREET969600642
WALKERS PLACE550013
WALLER COURT00000
WALNUT WAY11007
WANTAGE ROAD28628600570
WARDLE AVENUE00001
WARNFORD ROAD00004
WARREN COURT00000
WARWICK ROAD191900484
WASHINGTON ROAD484620289
WATER ROAD000027
WATERLOO RISE000040
WATERLOO ROAD151500489
WATERMAN PLACE00001
WATERSIDE GARDENS00001
WATLINGTON STREET126124202,273
WAVERLEY ROAD909000425
WAYBROOK CRESCENT5500105
WAYLEN STREET6336171601,838
WEALD RISE00003
WEALDEN WAY00007
WEIGHBRIDGE ROW00001
WELDALE STREET158158001,188
WELLAND CLOSE00000
WELLINGTON AVENUE770023
WENSLEY ROAD129117120149
WENTWORTH AVENUE00000
WEST GREEN COURT00000
WEST HILL6600333
WEST STREET3543282602,923
WESTBOURNE TERRACE353500162
WESTBROOK ROAD373700123
WESTCOTE ROAD000029
WESTDENE CRESCENT00000
WESTERHAM WALK00004
WESTERN ELMS AVENUE575700927
WESTERN OAKS00000
WESTERN ROAD6600133
WESTFIELD ROAD656500595
WESTONBIRT DRIVE00000
WESTWOOD GLEN00000
WESTWOOD ROAD330025
WETHERBY CLOSE000015
WHEATLEY CLOSE00001
WHEELER COURT00000
WHITBY DRIVE9900283
WHITBY GREEN00001
WHITEKNIGHTS ROAD0000109
WHITLEY PARK LANE282800126
WHITLEY STREET7878001,676
WHITLEY WOOD LANE110057
WHITLEY WOOD ROAD19190099
WHITSTONE GARDENS00000
WIGMORE LANE110020
WILLIAM STREET25625600938
WILLOW GARDENS00003
WILLOW STREET00001,778
WILSON ROAD888620274
WILTON ROAD626200325
WILWYNE CLOSE00002
WINCANTON ROAD00006
WINCHESTER ROAD646400150
WINCROFT ROAD00001
WINDERMERE ROAD110011
WINDRUSH WAY11004
WINGROVE ROAD00001
WINTERBERRY WAY00000
WINTON ROAD11001
WISTON TERRACE00000
WOBURN CLOSE00000
WOKINGHAM ROAD1,046391,0070803
WOLSELEY STREET188188001,191
WOLSEY ROAD353500776
WOOD GREEN CLOSE0000123
WOODBERRY CLOSE00002
WOODCOTE ROAD000011
WOODCOTE WAY00004
WOODFORD CLOSE00000
WOODLANDS GROVE00002
WOODMAN CLOSE00000
WOODROW COURT00000
WOODS ROAD00004
WOODSIDE WAY00000
WOODSTOCK STREET4400139
WORCESTER CLOSE00000
WORTON DRIVE00000
WRENFIELD DRIVE00000
WRENSWOOD CLOSE00000
WYE CLOSE00001
WYKEHAM ROAD17417400635
WYNFORD CLOSE00000
YARNTON CLOSE00000
YELVERTON ROAD00000
YEW LANE00000
YIELD HALL LANE0000225
YIELD HALL PLACE0000126
YORK ROAD10799801,117
ZINZAN STREET1,2561,18175031,054

Parking Penalty Charge Notices – by contravention

Notes:

“Direct Issue – On Street” means tickets issued by a Civil Enforcement Officer direct to the vehicle whilst parked on the Public Highway.
“Postal Issue – Approved Device” means tickets issued from the enforcement vehicle, whereby the PCN is posted to the DVLA registered keeper.
“Direct Issue – Off Street” means tickets issued by a Civil Enforcement Officer direct to the vehicle whilst parked in a Council Owned car park.

Contravention codeContravention description
Higher level (on street)		Total issued%Total on streetTotal on street CCTVTotal off street
1Parked in a restricted street during prescribed hours6,37010.3%6,37000
2Parked or loading/unloading in a restricted street where waiting and loading/unloading restrictions are in force3310.5%33100
12Parked in a residents’ or shared use parking space without clearly displaying either a permit or voucher or pay and display ticket issued for that place11,69318.9%11,69300
16Parked in a permit space without displaying a valid permit10,51217.0%10,51200
20Parked in a loading gap marked by a yellow line20.00%200
21Parked in a suspended bay/space or part of bay/space4810.8%48100
23Parked in a parking place or area not designated for that class of vehicle1700.3%17000
25Parked in a loading place during restricted hours without loading4260.7%42600
26Vehicle parked more than 50 centimetres from the edge of the carriageway and not within a designated parking place200.03%2000
27Parked adjacent to a dropped footway70.01%700
40Parked in a designated disabled person’s parking place without clearly displaying a valid disabled person’s badge1,8923.1%1,89200
42Parked in a parking place designated for police vehicles60.01%600
45Parked on a taxi rank490.1%4900
46Stopped where prohibited (on a red route or clearway)10,83117.5%1,1729,6590
47Stopped on a restricted bus stop or stand4170.7%883290
48Stopped in a restricted area outside a school2210.4%1071140
49Parked on a cycle track290.05%290
62Parked with one or more wheels on any part of an urban road other than a carriageway (footway parking)520.1%5200
99Stopped on a pedestrian crossing and/or crossing area marked by zigzags590.1%5900
Contravention codeContravention description
Higher level (off street)		Total issued%Total on streetTotal on street CCTVTotal off street
81Parked in a restricted area in a car park 14  0.02%  0  0 14
  85Parked in a permit bay without clearly displaying a valid permit 18    0.03%    0    0    18
  87Parked in a disabled person’s parking place without clearly displaying a valid disabled person’s badge 78  0.13%  0  0  78
91Parked in a car park or area not designated for that class of vehicle20.003%002
Contravention description
Lower level (on street)
5Parked after the expiry of paid for time  1,751  2.8%  1,751  0  0
  6Parked without clearly displaying a valid pay & display ticket or voucher    6,663    10.8%   6,663    0    0
  7Parked with payment made to extend the stay beyond initial time   1   0.002%    12    0    0
 19Parked in a residents’ or shared use parking place or zone with an invalid virtual permit or displaying an invalid physical permit or voucher or pay & display ticket, or after the expiry of paid for time              3,132              5.1%              3,132              0              0
  22Re-parked in the same parking place or zone within one hour after leaving    6    0.01%    6    0    0
  24Not parked correctly within the markings of the bay or space  277  0.4%277  0  0
30Parked for longer than permitted  3,398  5.5% 3,398  0  0
Contravention description
Lower level (off street)
82Parked after the expiry of paid for time  560  0.9%  0  0  560
  83Parked in a car park without clearly displaying a valid pay & display ticket or voucher or parking clock   2,357    3.8%    0    0   2,357
86Not parked correctly within the markings of a bay or space1180.2%00118

Appendix B – Bus lane Penalty Charge Notices – by street

Penalty Charge Notices issued by location2022/2023Percentage
A329 King’s Road (East to West)190.03%
A329 Kings Road (West to East)3330.5%
A329 Wokingham Road8811.3%
A33 (SOUTHBOUND) NEARSIDE LANE 23,4424.9%
A33 (Southbound) Offside Lane2390.3%
Basingstoke Road (Northbound Bennet Road)4110.6%
Basingstoke Road (Northbound Morrisons)4100.6%
Basingstoke Road (Southbound Bennet Road)1,7942.6%
Basingstoke Road (Southbound)8211.2%
BATH ROAD4,6446.6%
BERESFORD ROAD (NORTHBOUND)2,6103.7%
BERESFORD ROAD (SOUTHBOUND)7041.0%
Blagrave Street ( East to West section)1,4772.1%
Bridge Street (Northbound)1,8202.6%
Duke Street (Northbound)1,2301.8%
Friar Street (East Bound)3,1284.5%
Friar Street (West Bound)4,4966.4%
GARRARD STREET (EASTBOUND)1,4702.1%
HEMDEAN ROAD1,9912.8%
KINGS ROAD3980.6%
LINDISFARNE WAY (Westbound)1,3802.0%
LINDISFARNE WAY (Eastbound)1,6462.3%
London Street (Northern Section)4,9917.1%
LONDON STREET (SOUTH)4500.6%
Minster Street (Westbound)4,9247.0%
Norcot Road (East Bound)8181.2%
Norcot Road (West Bound)4170.6%
OXFORD ROAD2940.4%
Oxford Road (Eastbound Bedford Road)900.1%
Southampton Street (Northbound)1,9942.8%
SOUTHCOTE LANE1,5742.2%
Southcote Lane (Southbound)1,1181.6%
St Marys Butts (Northbound)5,5337.9%
STANSHAWE ROAD1,6992.4%
THE FORBURY (East/West Section)6390.9%
The Forbury (East/West Section) (Westbound)2,0823.0%
TROOPER POTTS WAY (East Section North to South)2,5813.7%
TROOPER POTTS WAY (East Section South to North)1,0661.5%
Vastern Road (East Side Southbound)3,5615.1%
Vastern Road (North Side 1)360.1%
Vastern Road (North Side 2)8361.2%
Vastern Road (West Side Northbound)00.0%

Bus lane Penalty Charge Notices – comparison

PCN by location2021/20222022/2023Change
A329 KINGS ROAD (EAST TO WEST)10419-82%
A329 KINGS ROAD (WEST TO EAST)27833320%
A329 WOKINGHAM ROAD8648812%
A33 (SOUTHBOUND) NEARSIDE LANE 22,5183,44237%
A33 (SOUTHBOUND) OFFSIDE LANE0239 
Basingstoke Road (Northbound Bennet Road)28541144%
Basingstoke Road (NORTHBOUND)3814108%
Basingstoke Road (Southbound Bennet Road)1,4891,79420%
BASINGSTOKE ROAD (SOUTHBOUND)964821-15%
BATH ROAD4,8014,644-3%
BERESFORD ROAD (NORHTBOUND)3,6952,610-29%
BERESFORD ROAD (SOUTHBOUND)747704-6%
BLAGRAVE STREET (East to West Section)4,9791,477-70%
BRIDGE STREET2,0191,820-10%
DUKE STREET1,1091,23011%
FRIAR STREET (EAST BOUND)3,0693,1282%
FRIAR STREET (WEST BOUND)3,8054,49618%
GARRARD STREET (EASTBOUND)1,0951,47034%
HEMDEAN ROAD2,7901,991-29%
KING’S ROAD632398-37%
LINDESFARNE WAY (WESTBOUND)1,2641,3809%
LINDESFARNE WAY (EASTBOUND)1,6971,646-3%
LONDON STREET (NORTHERN SECTION)5,1134,991-2%
LONDON STREET (SOUTH)461450-2%
MINSTER STREET (WESTBOUND)9,3844,924-48%
NORCOT ROAD (EAST BOUND)829818-1%
NORCOT ROAD (WEST BOUND)37741711%
OXFORD ROAD1,616294-82%
Oxford Road (Eastbound Bedford Road)15090-40%
SOUTHAMPTON STREET2,0391,994-2%
SOUTHCOTE LANE2,2381,574-30%
SOUTHCOTE LANE (SOUTHBOUND)1,2931,118-14%
ST MARYS BUTTS (NORTHBOUND)5,7305,533-3%
STANSHAWE ROAD1,4791,69915%
THE FORBURY1,074639-41%
The Forbury (East/West Section) (Westbound)1,8922,08210%
TROOPER POTTS WAY (NORTH TO SOUTH)1,9052,58135%
TROOPER POTTS WAY (SOUTH TO NORTH)1,4911,066-29%
Vastern Road (EAST SIDE SOUTHBOUND)1,9573,56182%
VASTERN ROAD (NORTHSIDE 1)5036-28%
VASTERN ROAD (NORTHSIDE 2)52583659%
Vastern Road (WEST SIDE NORTHBOUND)5690-100%
TOTAL78,75770,047-11%
Last updated on 19/03/2024